Batery Privacy Policy

What personal data is collected

• Identity and contact details: name, date of birth, mobile number, email address, residential address.
• KYC and verification documents: government ID and proof of address, as permitted by Indian law.
• Account and usage information: username, preferences, responsible gaming limits, in-product settings, support interactions, communications.
• Device and technical data: IP address, device identifiers, operating system, browser, network details, language, approximate location for compliance with local rules.
• Transaction and financial details: payment tokens, masked bank information, UPI VPA, deposit and withdrawal records processed by payment service providers.
• Risk and compliance results: sanctions screening, fraud signals, dispute information.

Why the collection occurs

• Provide and maintain account services and customer support.
• Verify identity and age, including KYC checks under applicable anti money laundering rules.
• Process payments and withdrawals and keep records for compliance.
• Ensure platform integrity, fraud prevention, and security monitoring.
• Personalise content and improve online services.

Security measures

• Encryption in transit and at rest, network segmentation, and access controls with multi factor authentication.
• Logging, monitoring, and periodic security testing and audits.
• Staff training, data minimisation, and role based access.
• Secure disposal of records using approved destruction methods.
• Card data handled only by PCI DSS certified payment partners; systems aligned to ISO 27001 practices.

User rights

• Access personal data and obtain a copy.
• Correct or update inaccurate information.
• Request deletion where retention is not required by law.
• Withdraw consent for non essential processing and marketing.
• Lodge a grievance for redressal.

Compliance statement

Processing adheres to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the SPDI Rules, and other applicable Indian regulations including the Prevention of Money laundering Act for record keeping. Transaction records may be retained for at least 5 years after account closure, or longer if required by law. Security incidents are notified to users and authorities as required by law.

• Account setup and service delivery: create profiles, authenticate logins, provide games and sportsbook services, manage limits and preferences.
• Payments and withdrawals: process transactions through regulated providers, prevent fraud, and keep financial records.
• Verification and compliance: conduct KYC, age checks, sanctions screening, responsible gaming monitoring, and meet AML and tax obligations.
• Safety and security: detect misuse, bots, collusion, and unauthorised access; enforce terms and rules.
• Service improvement: troubleshoot, perform analytics, measure performance, and improve online features.
• Personalisation: remember settings and language, tailor content, and suggest relevant in product information.
• Marketing: send updates and offers only where permitted by consent or law; users can opt out at any time.

Processing is lawful, limited to stated purposes, and carried out in a transparent manner.

How users can exercise rights

• Access and portability: request a copy of personal data through account settings or by contacting the data protection team.
• Correction: update profile details in account or submit a request for rectification of records.
• Deletion: ask to delete personal information not required for ongoing services, dispute handling, or legal retention. Certain records must be kept for AML and tax compliance.

Process

• Identity verification is required to act on requests.
• Acknowledgement is provided within 3 working days and a response within 30 days, unless an extension is allowed by law.
• Requests are free of charge unless they are excessive or repetitive.

Consent to checks and payments

By using Batery, users consent to security checks, identity verification, fraud screening, and processing of payment details by authorised payment service providers for deposits, withdrawals, and dispute resolution.

Contacts

• Data Protection Officer: [email protected]
• Grievance Officer for India: [email protected]

A postal contact address is provided in the website footer. Users may also raise a complaint with the Data Protection Board of India where applicable.

The services are intended for persons aged 18 years and above. Access by minors is prohibited. Age cannot be verified without supporting documents, so identity and age checks may be requested. If a parent or guardian informs the operator that a minor has provided personal data, the account is suspended and personal information is deleted where the law allows, or retained only as required for legal obligations.

Personal data may be processed outside India by group companies and service partners, including cloud hosting, analytics, KYC vendors, and payment processors. Using the site and services signifies consent to such transfers. Appropriate safeguards are used, including contractual obligations, confidentiality commitments, and security controls. Partners are required to protect the information and use it only for the agreed purposes.

This disclaimer governs how this document is interpreted. The policy forms part of the platform terms. It may limit or expand how certain rules apply, to the extent permitted by applicable law. The disclaimer applies once the user accepts the policy by signature, click acceptance, account creation, or other form of accession. If any part conflicts with mandatory law, the law prevails and the remaining terms continue to apply.

Definition and scope

Cookies are small text files or similar technologies stored on a device by websites or Batery apps. They may be first party or set by third parties.

How cookies are used

• Essential: enable login, security, and core functions.
• Analytics and statistics: understand usage patterns and improve services.
• Personalisation: remember preferences such as language and odds format.
• Behaviour analysis and quality: measure performance and detect anomalies.

Retention and control

• Non essential cookies are retained for up to 1 year, unless a shorter period is stated in the cookie notice.
• Session cookies expire when the browser closes.
• Users can manage cookies in browser or device settings. Blocking some cookies may affect functionality.

No full payment information is stored in cookies.

Use of the websites or apps constitutes full acceptance of this Privacy Policy. Continued use after updates means acceptance of the revised version. The current version on this page prevails over any previous versions. This policy was last updated on 17 October 2025.

Sharing of personal data may occur for the following purposes

• Law and regulation: respond to lawful requests, comply with court orders, tax and AML reporting.
• Disputes and enforcement: handle chargebacks, complaints, fraud, or violation of terms.
• Service delivery under agreements: payment service providers, KYC and sanctions screening vendors, cloud hosting, customer support tools, analytics, and communication platforms.

Scope and consent

A list of key categories of third parties is maintained on the website. If a specific partner list is not available, users are informed about the purpose and scope before sharing where required by law. Providing personal information and using the services constitutes consent to such sharing as needed to perform the contract or meet legal duties. Third parties are bound by confidentiality and must protect the data.

The site and apps may contain links to external websites or services that operate under their own privacy policies. The operator is not responsible for how those sites collect, use, or disclose information. Users should review the privacy documents of any external site and exercise caution before providing personal information.